No Limits Pools Privacy Policy

No Limits Pools www.nolimitspools.co.nz recognises the importance of protecting the privacy of clients and other third parties who provide their personal information to us.

This policy explains how we collect your personal information, what we do with it, and how it is protected in accordance with this Privacy Policy and the Privacy Act 2020.

Where we refer to: ‘No limits Pools’, or ‘we’ or ‘us’, this is a reference to No Limits Pools Limited

Where we refer to ‘you’ we are referring to an individual about whom we collect personal information.

What information do No Limits Pools collect about you? The personal information we may collect about you includes: your name, address details, telephone number and email address proposed budget for products or services; any specific needs for pool products and services and general information about the property you are enquiring about; and If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details. Generally, we will collect this information directly from you.

How do No Limits Pools collect personal information about you? Normally we collect personal information directly from you. We may collect your personal information: during conversations with our team members (by phone, in person or electronically) when you make a purchase or complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically) when you communicate with us during competitions, special events and promotions where you access and interact with the website or the client care team including via social media sites.

If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process.

How do No Limits Pools hold and protect your personal information? We may hold your personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases.

Information held in electronic form personal information collected in hard copy (paper) form may be converted to electronic form.

Information held in paper-based form is generally securely stored at No Limits Pools’ premises (depending on how it was collected).

Why do No Limits Pools collect your personal information? The main purposes for which we collect, hold and use your personal information are: to provide you with products and services that you have requested from us; to communicate with you, including about products and services, competition results, special offers, and events which might interest you. to answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you.

If you are a candidate for employment, we may use your personal information to assess your suitability for a position at No Limits Pools.

We also use and disclose your personal information: to carry out administration, marketing, planning and risk management activities; for product and service development, quality control and market research to improve the way No Limits Pools and its service providers provide products and services; to seek your feedback in relation to client satisfaction and perform research and statistical analysis using such feedback to comply with laws or regulations or to comply with any directions given by regulators or authorities.

The kinds of third parties to whom we may disclose personal information include manufacturers, suppliers, contractors, distributors, marketing and communications agencies, data analysts, IT service providers and our professional advisors (including legal and financial advisors). We may collect, hold, use and disclose personal information for other purposes explained during collection.

Can you deal with No Limits Pools anonymously? You have the option of not identifying yourself, or using a pseudonym when dealing with No Limits Pools where this is lawful and practicable (for example, when making an enquiry).

However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the products or services you have asked us to provide. Is your personal information used for direct marketing?

No Limits Pools may send you direct marketing communications to keep you informed about products and services we provide and other products and services that may be of interest to you via email, SMS, or regular mail.

Website privacy

Generally, individuals can use our online services without identifying themselves. How can you access or seek correction of your personal information?

You are entitled to access personal information held by No Limits Pools on request. To request access to your personal information, please contact us. In limited circumstances, access to your personal information may be declined in accordance with the New Zealand privacy principles. We may charge a reasonable fee for providing access to your information No Limits Pools will endeavour to keep your personal information accurate, up-to-date and complete.

You can assist us with this by letting us know if you notice errors or discrepancies in the information we hold about you and letting us know if your details change. If you consider any personal information we hold about you to be inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information.

After receiving a request from you, we will take reasonable steps to correct your information.

No Limits Pools take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. If you wish to have your personal information removed from our records, you may request that your personal information be deleted or destroyed. It will not always be possible to comply with your request to delete or destroy your personal information.

What should you do if you have a complaint about the handling of your personal information? You may contact No Limits Pools at any time if you have any questions or concerns about this privacy policy or how your personal information has been handled. The contact details are set out below under ‘Contacting us’.

We will consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. If your complaint requires more detailed consideration or investigation, we may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate relevant documents and speak to the individuals involved. We will respond to you as soon as possible and, in any case, within 30 days.

If you are not satisfied with our response to a complaint, or you consider that No Limits Pools may have breached privacy laws, you are entitled to make a complaint to the Office of the Privacy Commissioner. The Office of the Privacy Commissioner can be contacted by telephone on 0800 803 909. Full contact details for the Office of the Privacy Commissioner can be found online at www.privacy.org.nz.

How are changes to this privacy policy made?

This privacy policy is reviewed and amended from time-to-time. Revisions and updates to this privacy policy will be published on No Limits Pools’ website (www.nolimitspools.co.nz).

Contacting us

If you would like to contact us in relation to this privacy policy or your personal information don’t hesitate to get in touch with us at:

Alex Short
29b Howden Rd, Whatawhata, New Zealand

Telephone: 0223139282
Email: alex@nolimitspools.co.nz

This privacy policy was last updated March 2024.